We are looking for Customer Services Representative responsible for providing excellent customer service to patients and visitors while ensuring smooth front desk and patient registration operations within the healthcare facility.
Role involves handling appointments, patient inquiries, registration, billing coordination, and maintaining a professional and patient-centered experience
Responsibilities
Patient Registration & Reception
Welcome patients and visitors in a professional and courteous manner.
Register patients accurately in the hospital/clinic management system.
Verify patient identification, insurance details, and required documents.
Ensure all patient information is updated and maintained confidentially.
Appointment & Call Handling
Schedule, confirm, reschedule, and cancel patient appointments.
Handle incoming calls, emails, and patient inquiries efficiently.
Responsibilities
Patient Registration & Reception
Welcome patients and visitors in a professional and courteous manner.
Register patients accurately in the hospital/clinic management system.
Verify patient identification, insurance details, and required documents.
Ensure all patient information is updated and maintained confidentially.
Appointment & Call Handling
Schedule, confirm, reschedule, and cancel patient appointments.
Handle incoming calls, emails, and patient inquiries efficiently.
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