Customer Service Supervisor

We are looking for an experienced Customer Service Supervisor to lead the customer service team, ensure excellent customer support, and maintain high service standards.
Responsibilities
Supervise and motivate the customer service team
Assign daily tasks and monitor team performance
Handle escalated customer complaints and resolve issues professionally
Monitor calls, emails, WhatsApp and other customer inquiries
Ensure customers receive timely and accurate responses
Track team KPIs, response times and customer satisfaction
Train and coach new and existing team members
Prepare daily, weekly and monthly performance reports
Coordinate with sales, operations and other departments
Maintain accurate customer records and service documentation
Identify service issues and recommend improvements
Ensure company policies and customer service procedures are followed
Email:  farzacon@gmail.com